Welcome to Konmic
These terms explain how our website and services work. By using konmic.in, booking a service, or placing an order, you agree to these terms. Please read them once. If you do not agree, please do not use our website.
Konmic is a home service company based in Guwahati, Assam.
Our Services
We offer smart home installation, electrical services, electrical inspection, plumbing, tank cleaning, maintenance, emergency help, fitting and assembly, and interior design. We also sell home and electrical products on our online store. Some services may not be available in every area or at all times.
Booking a Service
You can book a service on our website. Please give your correct name, phone number, address and area pincode. Wrong details can delay or stop the visit.
We serve only the areas (pincodes) listed on our website. If your area is not listed, we may not be able to accept the booking. After you book, our team may call you to confirm the date and time. A booking is confirmed only after we confirm it.
To stop misuse, we may limit how many bookings one user can make in a day.
Visiting Charge
Our technician travels to your home, so a visiting charge is added. It depends on the distance from our shop to your address. You will see it while booking. We may change the rate from time to time.
Service Charge and Payment
You pay after the work is complete. The final service charge depends on the work and the units or items completed, as shown on our website. Our technician will tell you the total amount before you pay.
You can pay by UPI or cash. Our UPI payments go directly to our business account. Please pay only to the name "Konmic". Prices on our website are in Indian Rupees and may change without notice, but a confirmed booking will not be changed without telling you.
Products You Buy Elsewhere
You can buy a product from any store, such as Flipkart, Amazon or a local shop, and we will install it. In this case:
We only install and set up the product. We do not sell it, so we are not responsible for its quality, model, missing parts or warranty. Those are between you and the seller or brand.
Please make sure the product works with your home wiring, Wi-Fi and phone. If a product is faulty, wrong or unsafe to install, we may refuse the job. The visiting charge may still apply.
Ordering Products from Our Store
Products ordered on our website are paid at delivery (Cash on Delivery). You can pay by cash or UPI. Delivery is free. Please give the correct address and keep your phone on so we can reach you.
If a product arrives damaged or wrong, tell us as soon as you receive it, with photos if possible. We will check and help. For brand warranty, the product's own warranty terms also apply.
Coupons
Coupon codes work only during their valid dates and limits. A coupon cannot be exchanged for cash. We may cancel a coupon if it is misused.
Cancelling or Changing a Booking or Order
Please tell us as early as possible if you want to cancel or change your booking or order. You can cancel before the technician starts travelling without any charge. If the technician has already left or reached your place, a visiting charge may apply. Orders can be cancelled before they are sent out for delivery.
Your Responsibilities
Please make sure someone above 18 is at home during the visit. Give safe access to the work area, and keep power, water and internet available where needed. Move valuables and fragile items away from the work area. Keep pets under control. Do not ask our technicians to do anything unsafe or illegal.
Safety and Our Right to Refuse
Safety comes first. We can stop or refuse a job if the wiring, wall, height or product is unsafe, or if the place is not safe for our team. We do not do full-house rewiring or major civil work. If a job is too big for one visit, we will tell you and plan it separately.
Quality of Our Work
We do our work with care. If you find a problem with the work we did, please contact us soon. If the problem is caused by our work, we will inspect it and fix it at no extra charge. This does not cover damage from misuse, power surges, water, accidents, or changes made by someone else afterward.
Interior Design
Interior design starts with a consultation. Design plans, prices and time will be shared with you, and the work starts after you agree. Dates are estimates and may change because of material supply, site conditions or changes you ask for. Changes after approval can change the cost and time.
Your Account and Reviews
Keep your login details safe. You are responsible for what happens through your account. If you post a review, it must be true and must not contain abuse or false claims. We may remove any review at any time, especially if it is bad, false or unfair. We may also block or close any account if we find misuse, without notice.
Limits of Our Responsibility
We try our best, but we are not responsible for delays or losses caused by things outside our control, such as bad weather, power cuts, strikes, or problems with the product you supplied. Our responsibility for any service is limited to the amount you paid for that service.
Privacy
We use your name, phone number and address only to give you our services and to contact you. Please read our Privacy Policy for details.
Changes to These Terms
We may update these terms from time to time. The latest version will always be on this page. If you keep using our website after a change, it means you accept the new terms.
Law and Disputes
These terms follow the laws of India. If there is a problem, please talk to us first. We will try our best to solve it fairly. If it is not solved, the courts and consumer forums that have legal power over the matter can handle it, and courts in Guwahati, Assam will also have jurisdiction.